General Terms and Conditions – Courses/Workshops

1. Scope of application
All legal transactions and bookings finalized through the booking page https://annajuan.ch/events/… (hereinafter referred to as the “booking page”) are regulated by the present general terms and conditions (hereinafter referred to as the “GTC” or “GTC – Courses/Workshops”). The booking page is run and offered by the business organization Anna & Juan (business entity: “Einzelfirma”, Switzerland), hereinafter referred to as Anna & Juan. Anna & Juan reserves the right to change the GTC at any time. The up-to-date version is accessible via the url https://annajuan.ch/en/gtc-courses/. The GTC version accessible during the customer’s booking submission is applicable and binding.

2. Offer
Events and workshops respectively prices published on the booking page act as offers. The offer is valid as long as it is accessible and bookable through the booking page.

3. Products and prices
Anna & Juan reserves the right to define and redefine prices without restrictions and at any time. The price(s) published on the booking page is resp. are applicable during the booking process. In cases of wrongly published prices Anna & Juan reserves the right to inform the customer prior to the booked date and to define a price correction by mutual consent or to cancel the booking entirely.
Prices are specified in Swiss Francs. Currently no VAT is charged – according to the Swiss law on self-employment.

4. Conclusion of contract
A confirmed booking automatically leads to a binding contract between Anna & Juan and the booking customer, regulated by the present GTC. The booking is confirmed as soon as the booking form is completed and successfully submitted, the payment is booked to Anna & Juan’s bank or PayPal account and a booking confirmation has been sent to the customer.

5. Payment
The course/workshop fees must be issued within the period defined on the booking page (usually 1 work day [bank transfers] or 10 minutes [PayPal transfers]). Not paying or not paying on time automatically leads to the cancellation of the booking.

6. Cancellation/postponement by the customer
Day of cancellation = the day the customer’s written cancellation statement arrives at Anna & Juan.
If the customer cancels her or his participation Anna & Juan will raise a handling fee in percentage of the course price:
50% in case of cancellation 31 days or more prior to the beginning of the course.
100% in case of cancellation 30 – 0 days prior to the beginning of the course.

Postponing the workshop or course at the request of the customer is generally not possible. Nevertheless, the cancellation deadlines of the original booking date remain applicable if Anna & Juan under exceptional circumstances still agree on a postponement.

7. Replacement
Instead of cancelling her or his participation the customer is allowed to send another person in her or his place if the following conditions are met:
a) The replacing person agrees to take over the entire arrangement under the same conditions. A replacement for only parts of a course is not accepted.
b) The customer submits the following data of her or his replacement to Anna & Juan: title, full name, private address, e-mail address and phone number.

8. Course/workshop cancellation
Anna & Juan reserves the right to cancel the course/workshop, e.g., due to health reasons or a lack of registrations. In such cases the course fees are fully refunded or – by mutual agreement only – the course will be rescheduled and no refund is paid.

9. Non-acceptance of participant
Anna & Juan reserves the right to reject participants, e.g., if the maximum number of participants according to the course/workshop announcement is exceeded. In such cases the course fees are fully refunded or – by mutual agreement only – the participation will be rescheduled and no refund is paid.

10. Payments & refunds – workshops
Payments are only accepted in Swiss Francs (CHF) by bank transfer, credit or debit card or in cash. Third party transaction fees (e.g., charged by the issuing bank or company) are fully passed on to the customer. Refunds by Anna & Juan are payed in CHF by bank transfer or in cash.

11. Non-Compliance with the GTC
In case of a violation of the GTC Anna & Juan reserves the right to refuse the registrants participation and/or take legal action.

12. Privacy and data protection
Personal data is only collected and stored (by Anna & Juan) if necessary to provide the services and events announced on the booking page. It is not used for any other purposes without the explicit permission of the customer. It is only handed over to third parties if necessary to finalize a booking or to execute an event. Third parties may be the payment handling banks or companies (such as PayPal) or external workshop/course directors.
In case the customer signs up for Anna & Juan’s newsletter list her or his E-Mail address will be used for internal advertising purposes, but not handed over to third parties – with the exception of the provider of the newsletter software itself (currently MailChimp). It is possible to unsubscribe from the newsletter list at any time.
Anonymous user data such as the name of the user’s internet provider may be stored and analyzed by data analysis software (such as Google Analytics) in order to improve Anna & Juan’s services.
Customers have the right to review, block or delete their data at any time by sending an e-mail to hi at annajuan dot ch.

13. Law Applicable and Place of Jurisdiction
Within the contractual relationship between you and Anna & Juan Swiss law is applicable exclusively. Law suits against Anna & Juan can only be filed in Zurich, Switzerland.

Date: July 4th, 2017